Overflow

Our Overflow service can be used in a variety of different ways to suit your needs. We will work with you so that you can get the most out of your service. For more information please use the form below to request the full brochure with more details on your available options.

Presentation

What is Overflow?

The Overflow is specifically designed to be an extension of your own office. If you or your member of staff is busy, on the phone or away from the desk for any reason, after a set amount of time (we would recommend 15-20 seconds) the call will be diverted to us for us to take details and passed back to you. This would be done by email.

Why Does it Help?

It allows your staff to relax in the knowledge that if a call is not answered by them it will be answered by us. They can deal with their work load and you can deal with yours. We take the callers details then email or text them through to you using our own bespoke system. You will receive each call as an email in a standard format.

What if the Call is Urgent?

We would agree a protocol with you to ensure that these calls are treated as such.

How do you solve the age old customers service question of; do you answer the phone or deal with the person at the desk?

Let us answer the call.

You deal with your customer at the desk.

Phone back the caller when you are free.

Information Request

Testamonials