News and Updates

Any and all news in regards to KBMS will be posted here! Also check our Events and Dates calendar for important dates for the diary!

Events and Dates

09th February 2015
Reason You Should Use a Telephone Answering Service - 2
It Creates the Illusion of Size

To attract the bigger business and contract you already know you need to appear big enough yourself. It makes it easier to win the bug business if they already persevere you as being big. To do this you have created your professional website and promotional material. You are happy with them, you have already won some smaller contracts with them. Now imagine this scenario:

Your next big contract has just found your website and is thinking “This looks like a professional business, they could probably provide me with the product/service I am looking for”. You are in luck, not only is it the big business you have been trying to attract but is the decision maker who doesn't need to check with anyone else before booking the work!

They use your web form to request more information. You see this email in you inbox within seconds as you have alerts set up so you don't miss enquiries. You respond in minutes with the exact information they are looking for. The decision maker is now thinking “Yes they are the right company for me, I'll give John a ring to book it in/order it”

He/She dials the number “Ring Ring, Ring Ring, Ring Ring, Ring Ring, Hmm bit slow, Ring Ring, Ring Ring, Ring Ring, Ring Click Welcome to the mobile voice mail service, the person you are calling can't take your call please leave your message after the tone” With that the illusion of your size is gone forever, even if you’re lucky enough that they leave a message and you ring them back in seconds, the seed of doubt is already planted.

Now imagine this scenario: He/She dials the number “Ring Ring, Hello, Your Perfect Solution, Simon speaking how can I help”, “Hello John sent me an email a few minutes ago could I speak to him a bit further please”, “Certainly he is on the phone at the moment, may I take a message and ask him to phone you back?”, “Certainly my name is David…”. With the second scenario your illusion of size is intact and you are well on the way to winning that big contract.

Using your mobile phone you will get the first scenario, using and answering service you get the second. I know which I would prefer as a buyer.

27th January 2015
Pirate 2's Business Hub

Last evening Pirate FM kindly invited Simon to be interviewed by their Managing Director Mark Peters. Listen to the interview on the pop out player now Click Here

News and Updates

19th January 2015
Reason You Should Use a Telephone Answering Service - 1
Do you feel like you need a receptionist but not sure if it is the best option right now?

Paying for a receptionist is a massive expense for any business especially if they are sat around waiting for the phone to ring. One alternative option is to answer the calls yourself or get your team to answer them. However if you are thinking you may need a receptionist chances are you and your team are probably too busy to use this option.

The best option for you, your team and your business as a whole is to sign up with an answering service. By doing this you can have your phones answered as if you had receptionist for a fraction of the cost.

20th March 2015
The Cornwall Business Show

Yesterday we exhibited at the Cornwall Business Show. Thank you to all of you that came and visited us yesterday and for those that missed us give me a call by the end of March for a 2 week free trial.

27th March 2015
A Very Warm Welcome to Universal Therapies Limited

We are very pleased to announce that Univeral Therapies Limited have chosen to use our services. Their new app SAM® (Sing along machine) has arrived on the IOS Store. It's a musical gym for the brain to assist those with cognitive deterioration e.g. Alzheimer's, Dementia and it can help those who have had a stroke or Aphasia. For more information click here.

30th June 2015
Reason You Should Use a Telephone Answering Service - 3
Are You Missing Sales Calls?

So you are spending time and money on marketing your business. You’ve got your regular customers and referrals from happy customers. What use is spending all this time effort and money if you can’t answer the phone to this new or repeat business? Although a lot of marketing is now done online and you probably have a brilliant website but many people still prefer to phone.

By having an answering service those calls you can’t answer can be answered under your business name and passed back to you to deal with as and when you are free to do so.

Use this simple equation to work of how much money you could be missing out on:

The Average Value of a Contract X The Number of Call You Miss in a 24 Hour Period = Your Pay Rise?